Course 5: Oral comprehension and oral expression

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Many of us face difficulties when it comes to public speaking. Business world requires certain skills and abilities to communicate with others with confidence. Phone calls, video calls, public speech, rapid speech, small talk and leadership skills. Are you familiar with these aspects of successful communication? 

Answer these questions and test yourself!

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I can understand more than 60% of what people say when they speak quickly.

I would feel totally comfortable talking on the phone with a customer.

I can confidently help a customer with what they need when they enter my store.

I can easily distinguish a good leader from a bad leader.

I am able to identify greenwashing I know how to use small talk in business..

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