When a supply chain disruption occurs and deliveries aren't on time, I am able to keep my cool and manage the situation proactively.
If a customer complains about a service or a product, I am able to listen closely and emphatise with their feelings in order to solve the problem effectively and taking into consideration their needs.
I am able to perceive when someone has a patient or impatient tone with me, and likewise, I am able to verbally express a tone of patience.
I have a strong sense of what someone else is feeling based on their body language and facial expressions.
I feel confident when handling tricky conversations with difficult clients.
