Course 8: Leadership and Negotiation Skills

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In the retail sector, you are confronted with situations where you have to negotiate daily. You need to know how to handle a negotiation, when to fight for your position, or concede. Negotiation and leadership skills are core competencies to develop. These are skills that need some experience to be learned, but let’s see if you already understand the basics to know and the outline. 

Answer these questions and test yourself!

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I am able to communicate effectively in a negotiation:

Realtor Negotiate GIF by CALIFORNIA ASSOCIATION OF REALTORS® - Find & Share on GIPHY

I know how to use and understand body language in negotiation:

Season 6 Nbc GIF by The Office - Find & Share on GIPHY

I know what the Imposter Syndrome is and how to identify it:

Episode 4 Imposter GIF by The Simpsons - Find & Share on GIPHY

I am able to start a negotiation easily:

Negotiate Deal Or No Deal GIF by Howdy Price - Find & Share on GIPHY

I am able to identify a person experiencing the Dunning-Kruger effect

Spy Vs Spy Detective GIF by Afternoon films - Find & Share on GIPHY

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